Frequently Asked
Questions

PKR100 follows a standard KYC process. You will typically need to upload a clear copy of your CNIC (Computerised National Identity Card), a recent proof of address such as a utility bill, and in some cases a payment method confirmation. Documents are reviewed within 24–48 hours. KYC is mandatory before processing any withdrawal.

PKR100 is accessible to users across Pakistan, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, it is your sole responsibility to confirm that online gambling is lawful in your specific location under applicable Pakistani law. PKR100 does not hold a Pakistani gambling license and does not claim government authorisation.

The minimum age to register and play on PKR100 is 18 years, or the higher minimum age required by the operator's license jurisdiction. Age verification is part of the KYC process. If a user is found to be underage, their account will be immediately closed and any funds will be returned in accordance with platform policy.

No. PKR100 permits only one account per person. Creating multiple accounts — whether to claim additional bonuses or to circumvent a self-exclusion — is a direct breach of our Terms and Conditions. Duplicate accounts will be closed immediately and any associated balances may be forfeited. If you have forgotten your login details, use the password reset option.

PKR100 supports a range of payment methods familiar to Pakistani users, including Easypaisa, JazzCash, Raast, as well as bank transfers via HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT are also available. Please note: payment provider names are contextual references only and do not imply that these providers endorse gambling or support this operator.

The minimum deposit amount varies by payment method, but is generally set at PKR 500 for most options. Some premium payment channels may carry a higher minimum. Always check the cashier section of your account for the current minimum and maximum deposit limits applicable to your chosen method before initiating a transaction.

Withdrawal processing times depend on the method chosen. E-wallet withdrawals via Easypaisa or JazzCash are typically processed within a few hours once KYC is complete. Bank transfers to HBL, UBL, Meezan Bank or Bank Alfalah usually take 1–3 business days. Cryptocurrency withdrawals are typically confirmed on-chain within 30–60 minutes depending on network congestion.

PKR100 does not charge its own processing fees on standard deposits or withdrawals. However, your bank, mobile wallet provider or cryptocurrency network may apply their own charges, currency conversion fees or network transaction fees. Always confirm the fee structure with your payment provider before initiating a deposit or withdrawal.

Withdrawals can be delayed for several reasons: pending KYC verification, an unresolved active bonus wagering requirement, a security review triggered by unusual account activity, or a temporary processing delay on the payment provider's side. If your withdrawal has been pending for more than 48 hours after KYC approval, contact [email protected] with your transaction reference number.

PKR100 offers a broad selection of casino games including video slots, classic table games such as blackjack, roulette and baccarat, poker variants, and a fully live casino section featuring real dealers streamed in HD. Game availability may vary by region. The lobby is regularly updated with new titles from leading software providers.

Yes. Sports betting at PKR100 covers a wide range of markets including Pakistan domestic cricket, the Pakistan Super League (PSL), ICC tournaments such as the T20 World Cup and Champions Trophy, as well as international Test and ODI series. Additional markets include football, tennis, UFC and other major global sports events.

The live casino streams real table games with professional dealers in real time. You join a table, place bets using your account balance, and the action unfolds on your screen just as it would at a physical casino. A stable internet connection is recommended for the best experience. Available games typically include live blackjack, live roulette, live baccarat and game-show style formats.

PKR100 is fully optimised for mobile browsers on both Android and iOS devices, meaning you can play directly from your browser without needing to download an app. A dedicated app may also be available — check the homepage or your account dashboard for the latest download option. Mobile users retain access to all features including deposits, withdrawals and live betting.

PKR100 offers a variety of promotions including welcome deposit bonuses, free spins on selected slot games, reload bonuses for existing players, cashback offers and seasonal promotions tied to major sporting events like PSL finals or ICC tournaments. Specific bonus terms — including wagering requirements and eligibility — are detailed on each individual promotion page.

A wagering requirement specifies how many times you must bet the bonus amount (or bonus plus deposit, depending on the terms) before the resulting winnings can be withdrawn. For example, a PKR 1,000 bonus with a 30x wagering requirement means you must place PKR 30,000 in qualifying bets before withdrawing. Always read the full Terms and Conditions of each bonus before opting in.

In most cases, no. Bonus funds and any winnings generated from them are locked until the associated wagering requirement is fully met. Attempting to withdraw before completion may result in the bonus and related winnings being forfeited. The exact rules depend on the specific promotion. Check your active bonus details in the My Bonuses section of your account.

Yes. All PKR100 bonuses carry an expiry date, typically between 7 and 30 days from the date the bonus is credited to your account. If the wagering requirement is not completed within the bonus validity period, the bonus and any associated winnings will be automatically removed from your account. Expiry dates are always displayed clearly in the promotion terms.

PKR100 uses industry-standard SSL encryption to protect all data transmitted between your device and our servers. Financial transactions are processed through secured payment gateways. Your personal data is stored on protected servers and is never sold to third parties. Full details of how we collect, use and store your data are set out in our Privacy Policy.

PKR100 provides a comprehensive set of responsible gambling tools including deposit limits, loss limits, session time limits, cool-off periods, self-exclusion and reality checks. These tools can be activated or adjusted from the Responsible Gambling section of your account settings. Reducing a limit takes effect immediately; increasing one requires a mandatory cooling-off period.

To self-exclude, log in to your PKR100 account, navigate to Account Settings, then select the Responsible Gambling section and choose Self-Exclusion. You can select a period of 6 months, 1 year, 5 years or indefinite exclusion. Exclusion takes effect immediately. During the exclusion period your account is suspended and you will not receive any promotional communications.

PKR100 operates under an international gaming license. It does not hold a Pakistani gambling license and does not claim endorsement or authorisation from any Pakistani government body, the PTA, the State Bank of Pakistan or any provincial authority. It is your responsibility to verify that online gambling is permitted under the laws applicable to your location before participating.

Click the Forgot Password link on the login page and enter the email address associated with your PKR100 account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam or junk folder. If you still cannot access your account, contact [email protected] with your registered email address and account username.

PKR100 customer support is available 24 hours a day, 7 days a week. You can reach the team by emailing [email protected]. Support is provided in English. Response times are typically within a few hours for standard queries. For urgent responsible gambling matters such as self-exclusion requests, the team aims to respond within one hour.